Pahesara Book Shop

Refund Policy

Thank you for choosing to shop at [pehesara.com]. We are committed to ensuring your satisfaction and aim to provide you with an exceptional online shopping experience. In the event that you need to make a return, please review our refund policy below:

Returns

We gladly accept returns within 7 days from the date of purchase. To qualify for a return, the item must meet the following criteria:

• The item must be unused and in the same condition it was received.
• It should be in its original packaging.

Refunds

Upon receiving and inspecting your returned item, we will promptly notify you regarding the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that any initial shipping charges associated with your purchase will be excluded from the refund amount.

Exchanges

If you wish to exchange your item for an alternative size, color, or style, kindly contact our dedicated customer support team within 2 days of receiving your order. They will provide you with comprehensive instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items are designated as non-returnable and non-refundable, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods

Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please reach out to us immediately. We will work swiftly to either arrange for a replacement or issue a refund, depending on your preference and the availability of the product.

Return Shipping

For returns, you will be responsible for covering the shipping costs unless the return is necessitated by an error on our part (such as receiving the wrong item or a defective product). In such instances, we will provide you with a prepaid shipping label for your convenience.

Processing Time

Refunds and exchanges will be processed within 14 business days upon the receipt of your returned item. Please be aware that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Contact Us

Should you have any questions or concerns regarding our refund policy, please do not hesitate to get in touch with our customer support team. We are here to assist you and are dedicated to ensuring that your shopping experience with us is both enjoyable and trouble-free.

Thank you for choosing [pehesara.com]. We appreciate your trust in us and look forward to serving you again in the future.